Legal

Terms of Service

Last updated: 19 June 2026

These terms govern your use of the Pixel Flow Studio design subscription. By subscribing, you agree to them. They’re written plainly on purpose.

1. The service

Pixel Flow Studio provides an unlimited design subscription: you submit design requests to a shared board, and we deliver them one active request at a time. The service is operated by Pixel Flow Studio, LLC, a limited liability company based in Indianapolis, Indiana (“we”, “us”). “You” means the individual or business that subscribes.

2. Requests & turnaround

• You may add as many requests to your board as you like and reorder them at any time. We work on one active request at a time and move to the next once the current one is approved.
• Most requests are delivered within 24–48 hours. Larger pieces (such as a full website or brand system) are scoped and scheduled, and may take longer.
• Turnaround depends on the complexity of the request and the timeliness of your feedback and source materials.
• Revisions are unlimited within the scope of a request, until you approve it.

3. Billing & subscription

• The subscription is USD $5,000 per month, billed in advance through our payment processor, Stripe.
• Your subscription renews automatically each month until paused or cancelled.
• Fees are exclusive of any applicable taxes, which are your responsibility.
• Except as set out in Section 4, monthly fees are non-refundable, including for partial months or unused capacity.

4. 14-day money-back guarantee

If you are a new customer and are not satisfied within 14 days of your first payment, contact us at hello@pixelflowstudio.com and we will refund that first month’s fee in full. The guarantee applies once, to a customer’s first subscription period.

5. Pausing & cancelling

There is no long-term contract. You can pause or cancel at any time, effective at the end of your current billing period. When paused, billing stops and resumes when you restart. Cancelling stops future renewals; it does not refund the current period (except under Section 4).

6. Ownership of work

Upon full payment for the billing period in which a deliverable was completed, we assign to you all right, title, and interest in the final design deliverables we create for you, and you may use them for any lawful purpose. Until payment is made, all work remains our property.

We retain ownership of our own pre-existing materials, tools, templates, and general know-how. Any third-party assets (e.g. stock images or licensed fonts) are subject to their own licences, which we’ll identify where relevant.

7. White-label use

You may present and resell the deliverables under your own brand. We will not publicly identify your clients or claim credit for white-label work without your permission. We may, however, reference the general fact of our engagement and display non-confidential work in our portfolio unless you ask us in writing not to.

8. Your content

You are responsible for the materials you provide (text, images, logos, brand assets) and confirm you have the rights to use them. You grant us a licence to use them solely to perform the service. We are not liable for content you supply.

9. Acceptable use

You agree not to use the service for unlawful, infringing, hateful, deceptive, or harmful purposes, or to request work that violates third-party rights. We may decline or stop work that breaches this section.

10. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform or receive the service. This is central to how we operate as a behind-the-scenes partner.

11. Warranties & disclaimers

We provide the service with professional skill and care. Except as expressly stated, the service is provided “as is”, and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose. Design is subjective; we do not warrant specific business outcomes.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Our total liability arising from the service is limited to the fees you paid us in the three (3) months preceding the event giving rise to the claim.

13. Term & termination

These terms apply for as long as you have an active or paused subscription. Either party may terminate at any time as described in Section 5. We may suspend or terminate immediately for breach of these terms or non-payment. Sections that by their nature should survive (ownership, confidentiality, liability) will survive termination.

14. Governing law

These terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws rules, and the state and federal courts located in Indianapolis, Indiana will have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

15. Changes & contact

We may update these terms from time to time; material changes will be communicated by email or on this page, and the “last updated” date will change. Continued use after changes means you accept them. Questions? Email hello@pixelflowstudio.com.